Account data (name, email, role, organization), activity on the platform (saved listings, watchlists, enquiries, reservations), and content you submit (listings, messages).
Payment card details are handled by our payment provider and never stored by ACRE. WhatsApp conversations with our AI concierge are stored to operate the service.
To operate the platform: matching enquiries to brokers, generating forecasts and alerts, processing credits and reservations, and sending transactional email such as alerts and receipts.
We do not sell personal data. Buyer contact details are revealed to a brokerage only when it spends credits to unlock an enquiry you submitted.
We use infrastructure and service providers including hosting (Vercel), database (Neon), AI processing (Anthropic), email delivery, payments (Paymob) and messaging (Meta WhatsApp Business). Each processes data only to provide its service.
We keep account data while your account is active and as required for legal and accounting purposes afterwards.
You may request access, correction or deletion of your personal data at privacy@acre.app. This policy is a template pending review by counsel for each operating jurisdiction.